BP800 - Leaflets - Troubleshooting
The device will not send data over the mobile network while charging with a USB cable.
Measurements taken while charging will be stored in the device memory. After charging is completed, these stored measurements must be sent manually as follows:
- Press the RF button (3) - the device will show PCL on the screen, starting up the connection to M+ Hub and sending the unsent measurements on the device
Error 71 - low voltage to transmission module
May indicate a low voltage caused by a large current consumption during data transmission. If the error continues to occur:
- Remove the battery and wait a few minutes for the device to completely discharge (this should reset the device and clear the error)
- Replace the battery and measure again
If this still does not clear the error, contact Medisanté Support for assistance.
Error 77 - low or no network signal
Indicates low or no signal from the mobile network. You can check the signal strength as follows:
- Press and hold the RF Button for 10 seconds. The device will begin transmitting and display the signal strength value.
- Move the device to a location with a signal strength value of 7 or more.
- Try to measure again.
Troubleshooting Manuals - Leaflets